FAQs

FAQ - Mady Candle Emporium
🕯️ 1. What types of wicks do your candles use?
We use both wooden wicks and cotton wicks, depending on the type of candle. Wooden wicks provide an even burn and a soothing crackling sound, while cotton wicks offer a steady, traditional flame.
✨ 2. Are your candles handmade?
Yes, all our candles are handcrafted with care and passion, using the finest ingredients to ensure a unique and enjoyable experience.
🌿 3. What type of wax do you use?
We use natural soy wax to create eco-friendly candles with a cleaner and longer-lasting burn.
🎁 4. Do you offer customization options?
Yes, we offer customization on certain products, such as our Secret Message Candles. You can add a personalized message to make your gift truly special.
📦 5. What is your shipping policy?
We offer shipping across the UK and are continuously working to expand our delivery options. Delivery times vary based on location, and details are available at checkout.
⚠️ 6. What safety precautions should I follow when using your candles?
For your safety, ensure the candle is placed on a heat-resistant surface, away from flammable objects, and never leave the candle unattended while burning.